Problem at State Farm Insurance

Problem at stir do work Insurance there is too much mail move to the clients. Despite the wonderful customer service and reputation that State evoke Insurance has, they are also known for mailing out an teemingness of mail to their clients. Agencies receive regular client complaints that the mail sent is excessive and confusing. Unlike many insurance carriers that list all autos on the same insurance, State Farm creates a policy for every(prenominal) home or vehicle insured creating individual mailers for each policy.For grammatical case, a household with five cars will get ten renewal letter in one year at minimum, if there are no changes to the policies. As part of the policy update process by the change system, all changes made to a policy generate a mailer with a new copy of policy declaration page. This becomes occupationatic as clients resent vast amounts of letters and being to ignore them. In many cases the clients abnegate to read the letters which contain very impo rtant instruction (such as a cancelation notice or beat sensitive requests for information) and their policies lapse.A recent example of this took place when an angry client named Kyle complained that he was not informed that his policy had canceled. When Kyle was told that State Farm mailed him several letters his response was I get so many letters from State Farm that I dont even bother opening them This system I also useful and helps State Farm retain its clients by diligently reminding the clients of late payments to prevent cancellation obtain current policy holder information ensuring State Farm is collecting the correct premium.Automation also frees up time for State Farm employees to do more important tasks and saves the company money. If the problem of excess mail fixed and State Farm went paperless, State Farm would be considered a green company. The employees affected by the change would be the underwriters that could go paperless and become more efficient however, the printer maintenance pack would be out of a job.